Compassionate Leadership for High Quality, Compassionate Health Care
How can we ensure our health care organisations are developing cultures of high quality, continually improving and compassionate care? This presentation gives the research evidence and practical guidance necessary to help leaders ensure compassion, high quality and innovation are at the heart of health care cultures in their organisations. It describes the key cultural elements associated with high performance in health care: vision and values; goals and performance; support and compassion; learning and innovation; and team work and collaboration within and across organisational boundaries. The masterclass describes how compassionate leadership is essential to create the conditions for practice development. Practical, open source tools that leaders can use to develop their leadership and their teams will be described. The presentation will show how leadership that creates cultures for high quality care for patients also can ensure the well-being and flourishing of all those who work within our health care organisations.